Multinational Assistance Company Chooses NAKIVO to Enhance Data Protection
Business Challenge
EFICASIA, a branch of Iké Grupo Empresarial, is a multinational providing contact center outsourcing services with over 30 years of experience in Argentina, Colombia, Brazil, and Mexico. Operating contact centers since 2005, EFICASIA currently manages over 3,600 workstations across 5 contact centers.
The company’s robust infrastructure spans 5 strategic locations across Mexico, comprising a total of 300 servers—both physical and virtual—and more than 3,000 operational positions. This infrastructure ensures efficient, stable, and scalable services, enabling EFICASIA to meet the diverse needs of its customers effectively.
Virtual machines (VMs) play a critical role in EFICASIA’s daily operations, storing essential information and running key processes for each customer. These VMs host in-house-developed applications, databases, telephony platforms, email services, and other core systems. Their proper functioning guarantees service continuity, adherence to service level agreements (SLAs), and operational efficiency for both customers and internal teams.
Backup, replication, and recovery processes are integral to EFICASIA’s business continuity strategy. These processes safeguard critical customer data and ensure that operations can be restored swiftly in the event of technical failures, cyberattacks, or disasters. This minimizes disruptions, while maintaining compliance with SLAs.
FICASIA relied on a different VM backup solution before transitioning to NAKIVO Backup & Replication. The previous solution presented challenges, including a complex installation process, inefficient communication with the console, and a lack of user-friendliness, leading to unnecessary strain and wasted time. NAKIVO Backup & Replication, on the other hand, aligned seamlessly with EFICASIA’s operational and budgetary requirements, strengthening the company’s data protection strategy.
Solution
The IT team at EFICASIA decided to migrate from their previous VM backup solution to NAKIVO Backup & Replication due to the product’s comprehensive benefits, which aligned perfectly with the company’s needs. NAKIVO Backup & Replication offers EFICASIA a more cost-effective solution, an intuitive interface that simplifies daily management, and detailed reports and metrics that enhance monitoring capabilities. The product also delivers high performance with faster backup and recovery times, advanced features, and affordability. With compatibility across physical, virtual, and cloud environments, as well as scalability and reliable technical support, NAKIVO has become the ideal choice for optimizing EFICASIA’s data protection and recovery processes.
NAKIVO Backup & Replication is straightforward and efficient to install and configure, thanks to its intuitive architecture. Deployment is quick and can be performed on physical or virtual servers, NAS devices, or cloud environments. The product’s web interface stands out for its accessibility, offering clear visual dashboards and easy-to-navigate options for creating backup policies, monitoring tasks, and generating detailed reports. This flexibility enables the IT team to manage backups from anywhere, without requiring additional software, saving both time and resources. In essence, NAKIVO combines simplicity, advanced functionality, and user-friendliness, making it an ideal solution for effective and hassle-free backup management.
The time required to back up EFICASIA’s entire infrastructure, using NAKIVO Backup & Replication depends on various factors, including data size, the number of virtual machines, and network speed. After the initial backups capturing all the data, subsequent incremental backups are significantly faster, as they only capture changes made since the last backup. NAKIVO allows the IT team to customize backup policies, enabling scheduled backups on a daily, weekly, or even more frequent basis, to meet EFICASIA’s operational needs.
One of the standout features of NAKIVO is its ability to perform fast incremental backups and support instant VM recovery. In the event of data loss or failure, recovery can be completed in minutes, minimizing downtime and ensuring business continuity. Additionally, the integration of deduplication and compression optimizes storage space, further enhancing EFICASIA’s infrastructure efficiency.
Results
By switching to NAKIVO Backup & Replication, EFICASIA achieved significant milestones. The company optimized costs with a more budget-friendly solution that maintained exceptional backup and recovery quality, resulting in substantial savings, nearly a 50% reduction, compared to the previous VM backup solution.
In addition to cost savings, EFICASIA benefited from simplified management, enabling the IT team to handle backup tasks quickly and efficiently. The availability of detailed reports and metrics has also made monitoring and auditing the backup process much easier.
NAKIVO further enhanced operations by dramatically reducing backup and recovery times, while optimizing system resources. Finally, EFICASIA improved scalability, as NAKIVO Backup & Replication seamlessly adapts to infrastructure growth, without requiring complex or costly configurations.
About EFICASIA
EFICASIA is a multinational providing contact center outsourcing services with over 30 years of experience and a strong presence in Mexico and other Latin American countries. With more than 3,600 workstations, state-of-the-art infrastructure, and extensive expertise, EFICASIA is equipped to manage complex operations at local, regional, and international levels.
A team of dedicated professionals driven by a passion for excellence enables the company to deliver exceptional results across all areas. EFICASIA specializes in creating efficient processes, providing swift responses, and leveraging cutting-edge technology to consistently exceed clients' expectations. For more information, visit www.eficasia.com.