NAKIVO Helps a Hotel Chain Save Thousands of Dollars
Business Challenge
Alvear hotels include three luxury hotels in Buenos Aires, Argentina. Unique in style and decoration, each hotel is strategically located and inspired to give the guests a unique experience. Excellence, hospitality, and sophistication are the hallmark of the Alvear brand.
The chain’s infrastructure is completely virtualized and is running from two physical sites. Virtual machines mainly store corporate data. This data should be available 24/7 in order to ensure uninterrupted services and support the guest experience. The main goal of the hotel chain is to provide the best quality of service to their guests and ensure a high level of hospitality.
Backup and replication services are a fundamental part of every IT department in any industry, especially in hospitality. As Alvear hotels are running 24/365, any data loss or malfunctioning could lead to catastrophic issues.
In the past, Alvear hotels used another VM backup solution. However, as the COVID-19 pandemic became a catastrophe for the hospitality industry, the hotel chain had to search for a high-quality and cost-efficient alternative for each of the current services.
The very high pricing of the previous solution became a burden during the conditions of the pandemic. Moreover, the IT department had to spend too much time looking into each backup job to find out whether the job was actually successful and to deal with alarms. A new solution also needed to ensure business continuity and provide a variety of features to support that.
Solution
NAKIVO Backup & Replication became the choice of Alvear hotels for protecting critical data. The solution is fast, reliable, and cost-effective and supports virtual, physical, cloud, and SaaS environments.
“NAKIVO’s staff were quick, responsive, and extremely interested in supporting their customers, with a good attitude and a great pricing model. The team let us test NAKIVO Backup & Replication for an extended period before we made our decision,” says Pablo Kalik, Corporate Systems Manager at the Alvear hotels. “The product is easy to install and configure and in a couple of minutes the first backup job was already running. The product’s web interface was also a big plus for us.”
The Alvear hotel chain takes advantage of daily backup, instant VM recovery, and screenshot verification functionality that NAKIVO Backup & Replication offers. The entire infrastructure gets backed up during the night. While incremental backup takes several hours and is performed during the day. With instant VM recovery, the hotel chain can recover their entire VMs near-instantly.
“With screenshot verification, we can verify our backups, thus letting us go one step ahead. We receive detailed reports about every backup job,” says Pablo “Backup verification was an issue for us in the past, but now, we know whether our backups are running successfully, without spending loads of time on finding out about it.”
“NAKIVO Backup & Replication is an intuitive backup solution that is easy to understand and easy to rely on, as everyone in our IT department genuinely loves the product,” says Pablo. “NAKIVO’s support team is always nice to contact. The technical support answer quickly and gently, no matter what kind of question or issues we made. Overall, NAKIVO Backup & Replication ensures business continuity across all our three hotels,” says Pablo.
Results
“For us, our main goal is to support a high-quality guest experience across our three hotels, and NAKIVO Backup & Replication supports our mission,” says Pablo. ”The solution let us achieve our budget goal with an excellent product. The product helped us save 30% on backup administration, as well as saved thousands of dollars. In the past, our IT department spent excessive amount of time on backup administration, while with NAKIVO Backup & Replication, our team can focus on our core business goals,” says Pablo.
About Alvear Hotels
Alvear Hotels have three luxury hotels in Buenos Aires, Argentina. Alvear Palace Hotel, in the elegant La Recoleta, has grand French-inspired public areas and suites decorated in Empire and Louis XV style. The renewed top floors unveil spacious and contemporary designed suites. Alvear Art Hotel is a modern 17-floor building located in the financial, commercial, and cultural heart of the city, next to the historical Plaza San Martín. The hotel is the perfect choice for travelers who combine business and pleasure. Alvear Icon Hotel & Residences in Puerto Madero has been conceived for guests to enjoy the most incredible views. The hotel reflects modernity and vigor, typical of this throbbing city. For more information, visit www.alvearhotels.com.