NAKIVO Helps a Voice Recognition SaaS Save 95% on Backup Management

Business Challenge

Ydilo Advanced Voice Solutions, S.A., provides voice and mobility solutions for the management and automation of customer care business processes by using technologies for mobile devices, speech recognition, and multi-channel customer interaction analysis. Ydilo’s customers include banks (BBVA, ING Spain, Bankia) as well as operators like Movistar and Masmovil. Ydilo’s main datacenter is located at their headquarters in Madrid, Spain. The company has physical and virtual servers running VmWare ESXi.

Being one of the largest voice recognition SaaS, the majority of the company’s VMs are CentOS MySQL database servers and Windows IVR servers, running Nuance Recognition Software. These servers are an important part of Ydilo’s business, as they provide voice recognition services to their customers, in addition to automating customer care business. As Ydilo manages sensitive customer information, including call recordings, it is important that none of this critical data is lost.

Over the last three years, Ydilo has slowly been virtualizing their environment, which has resulted in a reduction of their costs – a major achievement for the company. Once the company decided to move to VMware, the old backup system that was based on tapes (and was slow and difficult to manage) had to go too. The backup to tape process was old and difficult to maintain, as it included the changing of tapes as well as the management of snapshots. Of course, the main problem of the old backup system was that the product made backups of files, and not of virtual machines. “Generally, around six hours were needed to back up our infrastructure to tapes. The recovery time was also slow. Furthermore, two engineers were spending around three days every month to manage the backup process. We definitely needed to upgrade to a more modern backup solution that was built specifically for virtualized environments,” says Srdjan Murftic, Support and Project Manager at Ydilo.

Solution

Ydilo’s IT team analyzed the market, and after a period of testing and evaluation, selected NAKIVO Backup & Replication for its a cost-effectiveness, ease-of-use, and reliability. NAKIVO Backup & Replication’s reputation was confirmed through multiple 5-start customer reviews from different online platforms, thus making Ydilo more confident in their decision. NAKIVO Backup & Replication is specifically designed for VMware environments and offers the advanced functionality that is needed to protect Ydilo’s information.

Currently, Ydilo’s IT team have installed NAKIVO Backup & Replication on a Windows server and perform their VM backup to a NAS device. “The first time I installed NAKIVO Backup & Replication I was pleasantly surprised, as the process was easy and intuitive. My first thought was that the product was just basic, as I only tried to back up a small VM. However, when I tried to back up and recover a big Virtual Center server, the software did its job as efficiently as it did with a small VM. Overall, we spent maybe 3-4 hours on installation, configuration, and programming the backups,” says Srdjan.

backup to tape took nearly six hours with the previous backup product, while NAKIVO Backup & Replication performs the same task but in only around two hours. “Half of our environment is backed up on one night, and the other half is done on a second night. Thus, we have a backup every 48 hours. Moreover, before we were not able to do forever-incremental backup, we were only able to copy the files to tape. The whole process was time-consuming and costly. With NAKIVO Backup & Replication not only were we able to improve the timing of our backups, but we also saved 95% of our IT team’s time on backup administration,” says Srdjan.

NAKIVO Backup & Replication provides Ydilo with new functionality, including global data deduplication, VM replication, and instant VM recovery. “With global data deduplication, we were able to save a considerable amount of storage space on our NAS device. VM replication and instant VM recovery are also fast and reliable,” says Srdjan.

Results

NAKIVO Backup & Replication provides Ydilo with improved VM backup performance, easy VM recovery, and significant time savings in terms of backup administration. By selecting NAKIVO Backup & Replication, Ydilo can now back up their entire VMware environment in nearly two hours, while previously, backup to tape took approximately six hours. Global data deduplication offers the company storage space savings on their NAS device; while instant VM recovery provides Ydilo with the ability to recover entire VMware VMs near-instantly. Finally, NAKIVO Backup & Replication helped Ydilo reduce their backup administration time by 95%. “NAKIVO Backup & Replication saved us time and money. The product reduced my team’s time on backup management and scheduling by 95%. Furthermore, as we installed the software on our existing hardware, the cost of buying any additional hardware is zero. The competitive price of the licenses and the functionality that we have with NAKIVO, made us decide that this VM backup solution was principal for our VMware environment,” says Srdjan.

About Ydilo

Ydilo holds a unique position as a leading provider for the management and automation of customer care business processes and value-added services, using the state-of-the-art technologies for mobile devices, speech recognition, and multi-channel customer interaction analysis. The Ydilo products and solutions enable telecommunications operators, banks, public administration, contact centers, and other large enterprises to automate their customer care and other business processes, as well as to extend the reach of their products and services naturally to their customers through any device or channel, intuitively and efficiently. For more information, please visits www.ydilo.es.