NAKIVO Safeguards Critical Patient Data for a Hospital in Nepal
Business Challenge
Norvic International Hospital has been operating in Nepal for nearly 30 years. Norvic aims to revolutionize healthcare delivery by developing a care-based system that offers digitized, integrated services accessible to everyone. The hospital’s team of skilled medical professionals is dedicated to providing personalized and compassionate healthcare, addressing the unique needs of each patient with the utmost attention and care. To enhance patient experience and ensure seamless access to services, Norvic accepts a wide range of international medical insurance policies and has established direct billing arrangements.
The hospital’s IT infrastructure is built on Nutanix AHV hyper-converged technology. Norvic has over 50 virtual machines that support essential operations, such as the ERP system, emails, websites, and both patient and doctor-related information.
Safeguarding this critical data is a key responsibility of the hospital, as any data loss could have severe financial and reputational repercussions. Implementing a reliable VM backup solution is essential for full data recovery when required, thereby ensuring continuity and reliability in patient care and hospital operations.
Historically, the hospital relied on manual backups and on a different VM backup solution. However, that backup solution no longer met Norvic’s evolving needs and could not address emerging cybersecurity challenges. With the increasing importance of data security, Norvic required a robust backup strategy to guarantee data safety.
In addition, managing backups was too time-consuming for the IT team, with manual interventions necessary for file-level backups and limited capabilities for granular data recovery. Additionally, offsite backup options were insufficient, and the need for a more comprehensive and scalable backup solution was obvious.
Solution
Norvic International Hospital selected NAKIVO Backup & Replication as their VM backup solution of choice for several reasons. The solution’s user-friendly interface combined with a comprehensive set of features perfectly aligns with the hospital’s requirements for reliable backups, granular data recovery and versatile offsite backup capabilities. The straightforward architecture of NAKIVO Backup & Replication and the effortless deployment process further solidified the choice as the optimal solution. The product also excels in providing fast recovery with zero data loss, which is essential for maintaining uninterrupted patient care and operational efficiency.
Currently, NAKIVO Backup & Replication is fully integrated into Norvic’s virtual environment. The hospital’s IT infrastructure benefits from regular VM backups that take place multiple times a day, tailored to the criticality of the data involved. The incremental Nutanix AHV backups in the NAKIVO solution enable Norvic to optimize storage utilization and maintain a greater number of recovery points. This allows backups to be stored locally, while also being sent to public cloud platforms, ensuring that data is protected in multiple locations.
One of the standout features of NAKIVO Backup & Replication is the solution’s ability to provide instant granular recovery, addressing a significant gap that the hospital previously faced. With NAKIVO, the IT team can efficiently recover individual files and application objects directly to their source or an alternate location. Moreover, instant VM recovery allows the IT team to recover entire Nutanix AHV virtual machines, along with all associated data, in a matter of minutes.
Additionally, NAKIVO Backup & Replication offers a range of advanced administrative options specifically designed for Nutanix AHV environments. Thanks to the scheduling feature, the IT team can streamline workflows by automating tasks and ensuring that these tasks run seamlessly. The global search functionality also simplifies data management by making it easy to locate data protection items such as VMs, backups and repositories.
NAKIVO Backup & Replication further enhances data resilience by supporting a wide array of cloud platforms for offsite backups, including Amazon S3, Wasabi, Backblaze B2, Azure Blob and others. By leveraging these cloud options, Norvic can eliminate single points of failure and ensure continuous data availability, even in the event of onsite disruptions. This comprehensive approach to data protection strengthens the hospital’s overall IT infrastructure, safeguarding critical patient and operational information.
Results
By transitioning from manual backups to NAKIVO Backup & Replication, Norvic International Hospital successfully met their key goals for enhanced data protection and reliable recovery. Previously, the hospital faced limitations with granular data recovery. However, with NAKIVO, Norvic can now efficiently recover individual files and application objects, addressing a critical need in their data protection strategy. Offsite backup capabilities were also significantly restricted before, but with NAKIVO, Norvic can now seamlessly send backup copies to a variety of cloud platforms, ensuring robust data availability and disaster recovery readiness.
The IT team at Norvic has also benefited greatly from the switch, as they no longer need to invest extensive time in managing backup processes. The wide range of administrative options in NAKIVO Backup & Replication allows for simplified and streamlined backup management, automating routine tasks and reducing the need for manual interventions. This shift has not only improved efficiency but has also minimized the risk of errors in the backup process.
About Norvic International Hospital
Chaudhary Group, one of the prominent Corporate Houses of Nepal, established Norvic International Hospital in 1993. Today, the Norvic International Hospital is recognized as one of the best critical care hospitals in the country and remains a full-service, multi-specialty care facility designated as an International Hospital. For more information, visit www.norvichospital.com.